Frequently Asked Questions
What areas of expertise do your practitioners specialise in?
No, you can book directly for most of our services. A referral is only needed if you’re planning to use a Medicare rebate (e.g., for psychology or speech pathology).
What are your clinic locations?
Our main clinic is located in Auburn, Western Sydney. We also offer mobile and school-based sessions in surrounding suburbs.
Do you provide services for adult clients?
Yes! We offer allied health services for adults, including speech therapy, occupational therapy, physiotherapy, psychology, and chiropractic care. Whether you’re recovering from an injury, managing a chronic condition, or seeking mental health support, our team is here to assist you.
Do you accept patients under the NDIS (National Disability Insurance Scheme)?
Yes, JKSH is a registered NDIS provider. We support NDIS participants by offering NDIS-funded therapy services, including speech therapy, occupational therapy, physiotherapy, and behavioural therapy. Our team works closely with families, support coordinators, and plan managers to develop customised therapy plans that align with individual NDIS goals.
Do you offer telehealth consultations?
Yes, we offer telehealth therapy services for speech therapy, psychology, and occupational therapy. This enables clients to access high-quality therapy online, ensuring convenience for busy families, remote clients, and NDIS participants.
Can I book an appointment outside of school hours?
Yes! We offer flexible therapy appointment times, including after-school sessions and weekend availability in some cases. We understand the importance of fitting therapy around school and work commitments.
Where is your clinic located?
Unit 1 & 2, 89 St. Hilliers Road, Auburn, NSW 2141
Do you have multiple clinic locations?
Currently, our clinic is in Auburn, NSW.
Where can I find parking information for your clinic?
We have on-site parking available for clients, accessible via St Hilliers Road and Percy Street. Please contact us on (02) 8719 0895 for more details.
Do you accept private health insurance for your services?
Yes, we accept private health insurance for therapy services. Depending on your level of cover, you may be eligible for rebates on speech therapy, occupational therapy, psychology, physiotherapy, and chiropractic care.
Can I claim a rebate from Medicare for your services?
Yes! Many of our therapy services are eligible for Medicare rebates under the Chronic Disease Management (CDM) Plan, previously known as the EPC (Enhanced Primary Care) Plan.
Are EPC referrals valid for the entire calendar year?
Yes, EPC referrals are valid per calendar year, but there is a limit on the number of sessions. We recommend checking with your GP for eligibility and remaining sessions.
How can I access an EPC (Enhanced Primary Care) plan?
To access an EPC referral, speak with your GP, who will assess your eligibility and provide a Medicare referral for therapy services.
Can I request a progress report after a few sessions?
Yes, we provide detailed progress reports upon request. These reports can be used for:
✔ NDIS plan reviews
✔ School support
✔ Specialist referrals
Do you have practitioners who speak different languages?
Yes! Our diverse team speaks multiple languages, including Arabic, Turkish, Hindi, Mandarin, Punjabi, Tagalog, Cebuano, Urdu, Punjabi, , to better support multicultural clients.
Do you offer aged care therapy services?
Yes, we provide aged care therapy, including physiotherapy, psychology, and occupational therapy to support senior health.
What are your opening hours?
🕓 Monday – Friday: 9 AM – 5PM, Saturday 9am-4pm
📞 Call us at (02) 8719 0895 for availability.
